SURVEY

Customer service is very important to us, and it is our strong desire to keep improving the quality of our customer service. Because you are one of our valued clients, we would appreciate your filling out our questionnaire. Your opinion will benefit us and allow us to improve.  

Today's Date: 

PROJECT NAME:

COMMUNICATION:

1) Was the receptionist sufficiently knowledgeable and professional? 

     Poor     Good   Excellent

2) Was it easy to contact the project manager?

     Poor     Good   Excellent

3) Was it easy to contact the on-site project superintendent?

     Poor     Good   Excellent

4) Were your calls returned to you promptly?

     Poor     Good   Excellent

5) Was their good communication & follow-up when questions were raised?

     No     Mostly       Yes

6) Was their good communication throughout the project?

     No     Mostly       Yes

DOCUMENTATION:

1) Was the proposal/estimate on time, clear and understandable?

     Poor     Good   Excellent

2) Were the invoices clear and understandable?

    Poor     Good   Excellent

PROFESSIONAL:

1) Were the subcontractors knowledgeable and professional?

     No     Mostly       Yes

2) Was the project manager knowledgeable and professional?

     No     Mostly      Yes

3) Was the on-site superintendent knowledgeable and professional?

     No     Mostly       Yes

PROJECT RESULTS:

1) Were your needs met?

     No     Mostly       Yes

2) Did the construction & quality meet your satisfaction?

     No     Mostly       Yes

YOUR EXPERIENCE:

1) What was your worst experience during the project?

2) What was your best experience during the project?

Please rate your overall experience with The Bainey Group, Inc. in the following categories:

Personnel             Poor     Good   Excellent

Service                 Poor     Good   Excellent

Quality                 Poor     Good   Excellent

Timeliness            Poor     Good   Excellent

Pricing                 Poor     Good   Excellent

Would you recommend our services to colleagues or contacts in your industry?

Yes     No

Submit a testimony:

Other comments:

Would you like to be contacted by Brad Bainey regarding this survey?

Yes     No